I forgot my password? What can I do?
If you have forgotten your password, please enter your e-mail address in the “Member Login” section and click um Forgot Password ”. Your password will be automatically dropped to your e-mail address.
How long will it take after I have placed my order?
Orders placed within the country will be received within 7 working days at the latest. However, you usually reach your products in a much shorter time than this.
What is the shipping charge?
All orders you place within the country are free of charge. If you place orders from abroad, the cargo belongs to the customer. You can meet and agree with the cargo company that you think is the most suitable for you. We will send your orders with the cargo company you have chosen.
How do I pay for my orders?
You can pay your orders with your Akbank, Garanti, İş Bank or Yapı Kredi credit cards. In addition, you can make your payment by transfer by clicking "Payment by Wire Transfer" on the payment screen.
I want to change the product I purchased, what can I do?
To change the product you have purchased, please select the “Contact” section from “Customer Service at the bottom of the site and enter your product code and order number in the“ Message ”section. After this stage, you will be contacted from the center and your transaction will be performed.
How many days can I return the product I purchased?
You can replace the purchased product within 15 days, provided that it has not been used in any way. If the product is defective, this period increases to 30 days in accordance with the Consumer Law.
I want to return the product I purchased, what can I do?
To return the product you have purchased, please log in to the "My Orders" section. From there, you can follow the "Easy Returns" step and complete the return process by filling in the related fields. After this stage, you will be contacted and your return process will be realized. The amount you have paid will be returned to your bank during the day. Reflection of the subsequent process on your account is entirely about your bank.
Which address should I send the products I want to return?
For return products, our address is Mehmet Nezih Ozmen Mahallesi Keresteciler Sitesi Fidan Sokak No: 18 Kat: 2/3 Gungoren / Istanbul.